Virtual Salesforce Admin
Your Salesforce experts on demand, enabling you to focus on your mission
What's a Virtual Admin?
An experienced and certified member of our team learns about your organization and offers professional support, all done virtually. They work closely with your team to prioritize requests, support users, and make recommendations when more advanced functionality is necessary. Our goal is to be an integral part of your team and success as your organization grows and scales.
What services are included?
Responsive support (within 1 business day)
Scheduled office hours for your organization
Data management and cleanup
User training and onboarding
Monitoring and performance optimization
Security and compliance management
Regular updates and maintenance
3rd party tool integration
At Ascend NPO, we value fairness and transparency. Our Virtual Admin Support agreements vary client to client, but they all follow the same structure:
Support Hours: a minimum and maximum number of hours are agreed upon and committed to the client each month. This most frequently ranges between 10 and 80 hours a month.
Hourly Rate: the rate we charge for hours worked. Our current rate is $125 / hr. Rates may be negotiated by both parties for longer term lengths or more complex support expectations.
Term Length: the number of months our work is contracted for. This number can always be extended, but typically ranges between 6 to 24 months.
By establish establishing these guidelines with the client, we are able guarantee access to our team of professionals for the agreed upon amount of time. To learn more, please schedule a free consultation.